Store Help

Below is a list of frequently asked questions. If you can not find the answer you are looking for, feel free to contact us at any time.

Store FAQ's

  1. I have a question about my order, who do I contact?
  2. I don't live in the United States and would like to make a purchase. Do you take international orders?
  3. Why do I need to register when I want to place an order?
  4. Is online shopping at the YS Store secure?
  5. Can I place an order by phone or mail?
  6. What if I have an out-of-stock or pre-release item in my order?
  7. What are my payment options?
  8. Can I cancel all or part of my order after it has been submitted?
  9. Are prices guaranteed?
  10. Do you charge sales tax?
  11. I'm having trouble finding the resource I want. Do you have any search tips?
  12. What is your reprint policy?
  13. Ask Us Your Question

Store FAQ's

  1. I have a question about my order, who do I contact?

    Call us at 888-346-4179 or shoot us an email to ys@youthspecialties.com and we would love to assist you. We are typically able to respond within 48 business hours.

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  2. I don't live in the United States and would like to make a purchase. Do you take international orders?

    Unfortunately, not at this time, but check back with us as we are hoping to make that available soon!

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  3. Why do I need to register when I want to place an order?

    Registering in the YS Store simply gives us the information we need to process your order. Plus, it will be stored (except for credit card info), so you won't have to fill it all in again. If you do not wish to register, you can still place your order (shippable resources only) by calling one of our friendly Customer Care Representatives toll free at 888-346-4179 and they can take your order over the phone.

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  4. Is online shopping at the YS Store secure?

    Before your information is transmitted across the Internet, it is encrypted to prevent the information from being read or tampered with during the transmission. Our site uses the industry standard, SSL (secured socket layer) encryption.

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  5. Can I place an order by phone or mail?

    Placing an order online is easy and secure, but you can also order any of the shippable resources on the YS Store by phone.

    Shippable resources can be ordered by calling: 888-346-4179

    We do not accept orders through the mail.

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  6. What if I have an out-of-stock or pre-release item in my order?

    Any item that is not in-stock at the time of order processing will be placed in "Backorder" status and shipped to you when available at no extra cost. If an item is placed in backorder status, we'll keep you informed by e-mail until you are notified we have shipped the item.

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  7. What are my payment options?

    Youth Specialties accepts payment by credit card and debit card. You can pay for your order with Visa, MasterCard, American Express, Discover, or any debit card that features either the Visa or MasterCard logo. Due to increased operating costs, we regret that we are no longer able to provide a bill me option for churches and organizations. Effective 3/15/2011, we will require a major credit card for all purchases.

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  8. Can I cancel all or part of my order after it has been submitted?

    Because we strive to process orders quickly, it is difficult to modify an order once it has begun processing. For shippable resources - try contacting us as soon as possible and we will let you know if we can comply with your request. If we are unable to comply with your request, simply return any unwanted item and we will be happy to credit you for the amount of the product cost. Orders for downloadable resources are considered final and are non-refundable. ^ Back to top
  9. Are prices guaranteed?

    We strive for accuracy, but there have been instances where we have displayed an incorrect price. In these cases, we must reserve the right not to honor these mistakes. ^ Back to top
  10. Do you charge sales tax?

    Youth Specialties charges applicable sales tax on orders shipped to addresses within the following states: California, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Louisiana, Massachusetts, Maryland, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, South Carolina and Texas. This also applies to downloadable resources - they are still being "shipped" from one place to another. If purchasing as a not-for-profit organization, you will need to provide your tax-exempt information to us to ensure a tax-free transaction. This needs to be completed before time of order and can take 2-3 business days to process. Give us a call at 888-346-4179 or shoot us an e-mail to ys@youthspecialties.com for more information.

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  11. I'm having trouble finding the resource I want. Do you have any search tips?

    When using the Store's search, enter one or more keywords, either from the item's title or the author's name. Here are some examples using Search:

    1. Title Search: You can search for items by using main words of the title. Although we have the full titles on most of our resources, searches work best when you use words from the main title and not the subtitle. We suggest starting with just two main words - this will set wider parameters for your searches. If you get listings that are too large, try three words.
    2. Author Search: You can search by author by entering the author's last name in the search box. For example entering "Matlock" will show resources by and about authors named Matlock. 
    3. Browsing Categories: We have also organized our resources by category. We recommend using category to find the widest variety of items in any department such as Bible Lessons, Curriculum, Programming, etc. 
    4. Bookstore Finder: If you do not find the item you want at our online store or need to buy it in a local store, you can find one near you in our Certified YS Dealers
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  12. What is your reprint policy?

    Our reprint policy for shippable and downloadable resources states:

    All rights reserved. No part of YS publications may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechnical, photocopy, recording, or any others except for brief quotations in printed reviews, without the prior permission of the publisher.

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  13. Ask Us Your Question

    If you can't find an answer to your question, please feel free to contact us by e-mail: ys@youthspecialties.com or by phone: 888-346-4179. We do our best to respond within 48 business hours.

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